First of all. Enter the correct shipping details. If you have a mistake in this data your parcel won’t be delivered. You are not eligible to count on a refund or reshipment free of charge.
If the parcel has not delivered by some other reasons, you may count on a refund or reshipment. In this case, you have to address our customer care support service. An operator will explain to you what rights you have.
If your order is delivered damaged or something is missing, you are also eligible to return it to our office. Contact our customer care department. All the details will be given by our managers.